Catastrophe Solutions – Our Signature Service

Provencher & Company is a national catastrophe service firm, providing experienced commercial catastrophe adjusters for immediate response to your claims.

We have extensive experience and capability in the area of large, complicated and catastrophic losses. Our management team formerly held positions in quality control and managing general adjuster in national insurance companies.

We have managed catastrophes of every nature, including: hurricanes, firestorms, and earthquakes. We work closely with your staff to become an extension of your claim operation. We support every facet of your catastrophe response beyond simply handling files. Provencher & Company is staffed with highly qualified and experienced insurance personnel dedicated to quality work and customer service. These professionals understand the importance and completes of:

In a major event, such as Katrina, our eyes-on site surveys provide a hard basis for initial shock reserve projections. We recognize that every client is different. It is our philosophy that customers can be best served by creating programs and strategies that anticipate and exceed your needs.

Business Interruption/Time Element Losses:

Most business interruption problems are not accounting issues, they are Adjusting issues. At P&C, we not only understand the accounting issues involved in a business interruption claim, we understand the coverage and adjusting issues as well. We also understand how the adjustment process can impact the business interruption value of a loss. As such, we have developed an unprecedented and unique approach/solution, a stand-alone Business Interruption Unit! During a catastrophic event, this approach takes the BI portion of the loss out of the hands of a cat adjuster and into the hands of a team of experts whose only focus is Business Interruption.

Please contact us to understand how we have effectively bifurcated this portion of the loss, yet integrated the knowledge and understanding of the claim from the field adjuster.

Experienced Claim Management:

Provencher & Company has extensive experience and capability in the area of catastrophe management. Our owners and managers have been managing catastrophic events most of their entire careers. With Major loss experience in every state involving all types of losses, we bring an exceptional capability of claims handling and management. Our experience allows us to respond rapidly to difficult claim situations and resolve problems quickly. Whatever the claim situation, chances are we have resolved similar problems. During Hurricane Katrina, we successfully managed over 6,000 commercial property losses and over 2,000 Business Interruption claims. The most significant part of that is, we retained all of our customers and enjoy a great relationship today!

Local Storm Office:

Our immediate response, boots on the ground approach to catastrophic events is the difference we provide to our clients in establishing preliminary reserves. In a major event such as Katrina, we established a local storm office and encourage our clients to set-up a desk in that office. We find this partnership & collaborative effort serves everyone’s needs best – providing the best possible solution to the end customer, your insured!

Claim Management System:

Our state-of-the-art claim management system provides Home Office management with up to the minute reserve information and immediate notification when a large loss is recognized. Our web-based systems eliminate redundancy and allow you instant access to our file notes and reporting.

If email is a problem during a major event, no worry, you can pull your reports down from our system at anytime. Services are scaleable depending on your needs!